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Customer Support Center...
Returns Procedure & Policies
We understand that sometimes the items you recieve are just not what you had hoped for. Thats ok!! We want you to be happy. If you are not fully satisfied with your purchase, then you may return
your item, subject to certain rules and stipulations which are provided on this page.
We aim to provide an easy 'No Hassle' returns procedure. Please read this information and follow the instructions to return your products.
Where to Send Your Return
Send your return to the address below. Make sure you use a method of shipping that has a tracking number and insurance. Your return will be processed once the items are in
our posession.
Please note, UK Customers must call +442081808180 during business hours and request an RMA number. The RMA number must be included in your package. This is not necessary for returns being made to our American returns center.
Return Address - USA:
deeperCalling Media
Attention: Returns Processing
4280 Brogdon Exchange, Suite B
Suwanee GA 30024
USA
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Return Address - United Kingdom:
deeperCalling Media
Attention: Returns Processing
PO Box 300,
Kingstown Broadway,
Carlisle, Cumbria CA3 0HA,
United Kingdom
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Have You Received the Wrong Item?
Don't hassle. We want to make it right with you. If the product shipped is not the product ordered we will get you a replacement shipped at no charge.
Simply call our customer service center at +442081808180 during normal business hours. A customer care representative
will help you. You will need to let the representative know which item you received, the item you were supposed to receive, and the original order number.
We will automatically ship you a replacement product and a return shipping label for the incorrectly received items at no cost.
It's that easy!
Checking Your Eligibility For A Return
The following our policies for handling returns.
- Generally, all items can be returned within 30 days of purchase. The following exceptions apply:
- We do not accept returns of products purchased from other organizations.
- All Jewelry must be returned within 10 Days of receipt.
- Seasonal products such as Christmas Trees, Ornaments etc
may not be returned after the date of the appropriate seasonal holiday. For example, Christmas trees can not be returned after December 25th.
- Software, Movies, DVDs, CDs and Electronics may only be returned if the item is unopened, all seals and packaging intact.
If the item has been opened in any way, the product can not be returned. If opened, they may be returned only for replacement of the same item.
- Food, beauty, spa and perishable products are non refundable due to health and hygenic reasons.
- All sales of downloadable items including movies and music products are final and non returnable.
- Any item not in compliance with the above policies will attract a 50% restocking fee provided it is returned to us within 30 days of your receipt of the item.
- All items must be returned with all original packaging, accessories and documentation. Incomplete items, or items received that are not in
new and unused condition will be not be accepted.
- We do not accept returns after 30 days from the date of customer receipt as shown by the tracking number or delivery confirmation number.
If a problem develops after 30 days of receipt, the manufacturers standard warranty applies.
- Customer is responsible for paying the return postage costs. We are not responsible for returned items that are lost in transit. For this reason we strongly recommend
that you insure your return. Refunds are only issued once the item has been received at our returns processing centers.
- Payment of refunds is made by the same method as the original order.
- Your Return may take approximately 5 business days to process.
- After your refund is issued it may take 2 - 3 business days to show on your credit card account, and in some cases
the card issuing institution may take up to two billing cycles. We are not responsible for your financial institution's credit policy.
Once we have confirmed
the refund you will need to contact your financial institution with further questions on when your account will be credited.
- Paypal returns are credited instantly to your account.
What happens if a problem develops after 30 days?
The responsibility for all customer service isssues
after 30 days is with the product manufacturer. We will work with you to make sure the manufacturer is aware of your issue and is providing you with customer service.
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